This post will teach you how to get a person and human being on the phone when you call 1-800-ASK-USPS (1-800-275-8777).
Below are many different ways that have worked to get a human on the phone. While many might not work anymore, you can always try it.
I try to keep up to date with the latest way to get past the automated crap. If you find this article and figure out the most recent way, leave a comment about how you did it.
I will see your comment and accept it and update this post with how you got it to work. We are a team against the ridiculous USPS phone system that want to help other people!
Before Calling, Try USPS Social Network Support
Since they always make it more difficult to get a real person on the phone, maybe try to contact them on social media.
To contact a live customer service person from USPS on Twitter click: USPS Help Twitter page and click “Message” to send them your message.
To contact a live customer service agent from USPS on Facebook go to this link: USPS Facebook page and click “Send message” to send your message.
Most Recent (February 2020)
Get to a live person fastest: For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say “Stamps” then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say “Tracking.” Say “Representative” and you will be transferred to a rep
Surprisingly, it is actually quite easy to talk to a human on the phone when you call the USPS 1800 number.
I recently shipped an item through the United States Postal Service and the package was lost. But I had the tracking information, which was not working.
To make a long story short, I could not get a real person on the phone to help me with the situation. All I heard were repeated automated messages, which were not helpful.
Then, I decided to try a few things to get a human on the phone since I had already wasted an hour using the automated system.
PLEASE read the comments at the bottom of this post for other methods people have tried. If you have a method that is currently working, please post it in the comments so I can test and update this post!
Older Update on 11/22/2017
Getting a USPS human now seems to be a bit easier than past methods.
Here’s what I did today and tested a few times and it worked, although it told me all agents were busy.
- Call the phone number.
- Enter your zip code and confirm.
- Wait a few seconds until the voice starts giving options.
- Say “carrier”.
That’s it! You will probably have to wait on hold for some time or request a call-back, but this is currently what seems to be working.
FYI: I do not work for USPS and I cannot do anything about it if the mail service puts you on hold for insane amounts of time or doesn’t call you back.
I am simply trying to give you options to get around the crappy automated phone service they have so you can talk to a person.
FYI, the info below does not seem to be working anymore. But I keep it here as archived information.
Thank you everyone for visiting this page to try and get a human on the phone at USPS. Today I tested my other methods listed further below, and they didn’t seem to work anymore.
It seems like they are constantly updating their system to make it more automated and make it more difficult to get a person on the phone.
So I tried another method. Sort of a brute-force attack on their system.
I tried it a few times and it worked each time. The automated voice did say all reps were busy, but that’s better than the crappy looping system they have.
Here’s what I did. Blast the automated system with zeros!
I called the number. And after the Spanish prompt, I hit it with zeros.
PLEASE DON’T TRY THE BELOW 00000000000 METHOD. SORRY FOR THOSE IN THE COMMENTS SAYING IT DOESN’T WORK. I ONLY KEEP THAT TEXT HERE BECAUSE OF THE HIGH RANKING IN GOOGLE AND TRAFFIC THIS PAGE GETS. USE THE METHOD ABOVE. NOT THE ZERO METHOD. IF YOU SEE A GOOGLE SNIPPET WITH THE ZERO METHOD, GOOGLE IS INCORRECTLY SHOWING THE CORRECT METHOD. I CAN’T CONTROL WHAT GOOGLE DISPLAYS IN SNIPPETS BECAUSE THEY ARE SCRAPING CONTENT LIKE MINE TO DISPLAY AS THIER OWN.
- Call the phone number.
- After the Spanish prompt, hit zero about ten times in a row, very quickly. Like this: 0000000000
- Listen to the automated voice. It will skip and get cut off because of all the requests you made.
- If it asks you to do an action after it finishes, hit zero about 15 times in a row, very quickly, like: 000000000000000
- Listen to the automated voice again. It will skip even more because of the amount of requests.
- If it asks you to do an action after it finishes, quickly hit zero about 20 times in a row, like: 00000000000000000000
- Then it should hopefully send you to the part that can connect you with a person, or at least schedule a call-back.
I hope this helps! The call-back message seems to usually say ‘about 40 minutes’, but it only takes a couple of minutes to do the steps above to get there.
USPS Phone Number
And thank you for commenting and keeping me updated when these strategies stop working. It seems like it changes a few times a year, and I try to keep everyone updated on this page.
UPDATE 7/6/2016: Based on a couple recent comments, looks like the USPS might have changed the phone system. I will try to figure out a new way to get a human and update this page.
This is what worked in the past:
First, dial 1-800-ASK-USPS (1-800-275-8777) during their normal business hours.
M-F 8:00am-8:30pm ET | Sat – 8:00am-6:00pm ET | Sunday/Holidays – Closed
UPDATE 3/09/2015: Thank you Chris and ace for your comments! I guess the US Postal Service has changed their automated system and my older method described further below no longer works.
Here is what seemed to be working.
- Call the phone number. After the Spanish prompt, press 0.
- Let the voice go through all the options. Press 6.
- Let the voice go through the next set of options. Press 4.
- Then it will talk about a policy. Press 2 to skip hearing it.
- You should then be in line to talk to someone.
Then Wait, Wait, Wait…
It may take awhile for someone to answer when calling 1-800-275-8777. That is on them, so please don’t be upset with me if it takes 10+ minutes to talk to someone or you get disconnected or something weird.
I am just trying to help you bypass all the automated crap to get a human on the phone. And be sure to have your tracking number available when someone does pick up.
USPS Customer Service Human: 1-800-275-8777
Thanks and keep me informed in the comments if I should add or edit any steps listed above.
The info below is old information and will not help you reach a human when calling the US Postal Service. I am only keeping it here because this post seems to be found a lot through Google and I don’t want to mess that up.
After you dial the 1-800 number, the recording will thank you and then ask if you want Spanish (para Espanol). Do not speak and do not push any buttons. It will then say “Main Menu”. At this time, push 0 (zero).
Then the recording will say, “You’ve asked for customer service”. Do not speak and do not push any buttons yet. Wait until the recording says, “You can say”. At this time, push the 0 (zero) button on your phone. Do not speak into the phone.
You will then get another message saying, “Would you like to hear the USPS privacy statement”. Push 0 (zero) again. Do not speak into the phone.
Then you will be connected to a real live person!
United States Postal Service Customer Service Phone Number
You might get a message telling you that all of the customer service representatives are busy, but it is better to wait for a real person than to go through their automated system. Trust me!
Here are the steps simplified. ** Remember, do not speak into the phone and 0 (zero) is the only button you need to push! **
1. Dial 1-800-ASK-USPS (1800-275-8777)
2. When you hear “Main Menu”, push 0 (zero)
3. When you hear “You can say”, push 0 (zero)
4. After you hear “Would you like to hear the USPS privacy statement”, push 0 (zero)
5. Talk to a real person!
Check out my free tips to selling online with Craigslist and getting a human on the phone at1-800-275-8777 USPS..
My Google Profile: Nick G.+
Just tried, here's how I got a live human:
Listened to all prompts
Once it started giving me options, I said "CARRIER"
Then chose option 2
Waited on hold for 30 minutes
Bam. Someone answered.
I just tried to call USPS using your method and several others I found on google. I finally got as far as getting put on hold for a representative. I had some housework to do so I set the phone down and proceeded to do my work. I figured I could wait them out and anyone who had anything important to say could call on my cell. I was on hold for 1 hour and 15 minutes before I gave up and of course still no resolution to my issue. Don't we pay taxes to keep them open ? How can they be so rude to customers with a legitimate need to speak with them sheeeesh.
08/31/2018 I realize none of this is your fault. I have tried each and every method as described above. Finally, I call their phone at 800-275-8777. After being asked questions I finally got to "technical support." A recording stated hold to see if a representative was available. Less than a minute later the recording stated "no one is available at this time. Please call back later and the call was terminated by the USPS. In desperation, I called the toll free # above and after lengthy recordings I was told wait time would be 41 minutes to an hour or more. Nothing about requesting a call back just the option to hold or hang-up. I also tried every email on their site all of which Yahoo mail indicated incorrect email address. What is going on?
I Tried this method listed in the article and it work I was able to reach the customer service option and requested a call back, which I got after 40 minutes. I was able to speak to a real person and inquire about my missing packages.
This is the one I used
1.-Call the phone number. 1-800-275-8777 After the Spanish prompt, press 0.
2.-Let the voice go through all the options. Press 6.
3.- Let the voice go through the next set of options. Press 4.
4.- Then it will talk about a policy. Press 2 to skip hearing it.
5.-You should then be in line to talk to someone.
Every time this trick works. Just say “ fxxk u” after the Spanish prompt......
Thought this might be helpful.
I tried uncessfully to reach 2 post offices in NM to find out where the heck two packages were. No matter what time I called the post offices, NO ONE ever answered. I was beyond livid. And, of course, the automated line never gave up a real live human being either. I ended up filing a complaint on the usps inspector general's website on Saturday around 4pm. I supplied all the information regarding the packages. I figured I might get a response at some point in the very distant future. I was SHOCKED when I got a response with detailed information of where my packages were mid day on Sunday. Might be worth a try. It isn't an immediate response, but the fact that I had already spent several days trying to track down these packages, results in less than 24 hrs on the weekend was a very pleasant surprise.
Been on hold now for 1.5 hours!!! No one can be this busy!!! I have called on multiple phones trying different things to get to a live person....no one will answer the phone!!! I need to speak with the post office in my area looking for some mail...that is all I need help with....GEEEZ
I followed Dee Dee's advice on asking for technical support. I got the option for a call back. It's not resolved...but it's something.
Waste of time calling the USPS!
FYI, I am NOT the USPS. If you use the star rating, don't give a 1 star just because the USPS was not good to you. I am only trying to help you get past their terrible system.
I wanted to access the carrier part of their automated system and it transferred me to the tracking system each time I tried. So I got a brilliant idea: try to buy something from them (stamps)! I got to a rep immediately. This is a government agency treating us this way.
FYI, I am NOT the USPS. If you use the star rating, don't give a 1 star just because the USPS was not good to you. I am only trying to help you.
Best way to speak to a person at USPS:
1. wait through first set of menu options and then say ‘other’
2. wait through second set of menu options and say ‘technical support’
3. wait through 3rd set of menu options and say ‘technical support’ again!
4. you will either be connected right away, OR be asked for a call back number.
5. After providing your call back phone number, The usps will usually get back to you within an hour.
USPS SUCKS!!!!! They lost my package
I finally talked to a real person. They didn't help much, but at least I found a human.