This post will teach you how to get a person and human being on the phone when you call 1-800-ASK-USPS (1-800-275-8777).
Below are many different ways that have worked to get a human on the phone. While many might not work anymore, you can always try it.
I try to keep up to date with the latest way to get past the automated crap. If you find this article and figure out the most recent way, leave a comment about how you did it.
I will see your comment and accept it and update this post with how you got it to work. We are a team against the ridiculous USPS phone system that want to help other people!
Before Calling, Try USPS Social Network Support
Since they always make it more difficult to get a real person on the phone, maybe try to contact them on social media.
To contact a live customer service person from USPS on Twitter click: USPS Help Twitter page and click “Message” to send them your message.
To contact a live customer service agent from USPS on Facebook go to this link: USPS Facebook page and click “Send message” to send your message.
Most Recent (February 2020)
Get to a live person fastest: For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say “Stamps” then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say “Tracking.” Say “Representative” and you will be transferred to a rep
Surprisingly, it is actually quite easy to talk to a human on the phone when you call the USPS 1800 number. Read More »How to Actually Get a Human at 1-800-ASK-USPS